SMS Marketing: Send bulk SMS messages to a list of contacts for promotional campaigns, updates, or customer engagement.
MMS Marketing: Send multimedia messages, including images and videos, to enhance the impact of marketing messages.
Voice Broadcasts: Send pre-recorded voice messages to a list of phone numbers, useful for alerts, announcements, or promotions.
Two-Way Messaging: Engage in two-way SMS conversations with clients or leads, allowing for personalized communication.
Appointment Reminders: Automate the sending of appointment reminders to clients to reduce no-shows and improve customer service.
Call Forwarding: Use the phone number to forward calls to another number, ensuring no important calls are missed.
Call Tracking: Track and record calls made to and from the phone number, useful for quality control and training purposes.
Voicemail Drops: Send a pre-recorded voicemail directly to a contact's voicemail box without ringing their phone, for efficient message delivery.
Number Masking: Protect personal phone numbers by using the NovelCRM number for business communications, maintaining privacy.
IVR (Interactive Voice Response): Set up an IVR system to guide callers through a menu of options, helping them reach the right department or information.
Call Scheduling: Schedule calls with leads or customers directly through the platform, integrating with the user’s calendar for convenience.
Local Presence: Use local phone numbers for outbound calls and messages to increase pickup rates and engagement.
Workflow Automation: Automate communication workflows, such as follow-up messages or lead nurturing sequences, triggered by specific actions or events.
Analytics and Reporting: Analyze the performance of call and message campaigns with detailed reporting tools, helping to refine strategies and improve ROI.
Integrations: Integrate with other platforms and tools for a seamless workflow, allowing for actions like triggering SMS messages based on email marketing responses.
Lead Capture and Nurturing: Utilize phone numbers to capture leads from various channels and nurture them through personalized SMS and voice follow-ups, improving conversion rates.
Customer Feedback Collection: Send SMS surveys or quick polls to gather feedback from customers, helping in improving services or products based on real user inputs.
Event Notifications: Notify customers or leads about upcoming events, webinars, or workshops via SMS or voice messages, increasing attendance and engagement.
Personalized Marketing Campaigns: Use customer data to personalize SMS and voice messages, enhancing the customer experience by making communications relevant and targeted.
Customer Support: Offer an additional channel for customer support through SMS, allowing for convenient and efficient resolution of queries or issues.
Sales Pipeline Management: Integrate call and SMS activities with sales pipelines, ensuring that all communications are tracked and attributed to the correct lead or customer.
Reputation Management: Request reviews or testimonials from satisfied customers via SMS, helping in building a positive online reputation.
Referral Programs: Promote referral programs through SMS, encouraging current customers to refer friends and family in exchange for rewards.
Automated Greetings: Send automated greetings or wishes on special occasions, like birthdays or anniversaries, to build stronger relationships with customers.
Drip Campaigns: Implement SMS or voice drip campaigns to slowly nurture leads down the sales funnel with timed messages.
Payment Reminders: Send reminders for upcoming payments or renewals, ensuring timely collections and reducing lapses.
Market Research: Conduct market research by sending surveys via SMS, collecting valuable data directly from the target audience.
Dynamic Number Insertion: Implement dynamic number insertion on websites, which changes the contact number based on the visitor’s source, helping in tracking the effectiveness of different marketing channels.
Multi-Channel Campaigns: Combine phone number activities with other channels like email and social media for a cohesive multi-channel marketing campaign.
Segmentation and Targeting: Segment contacts based on their interactions through calls and SMS, allowing for more targeted and effective communication strategies.
Automated Onboarding: Use automated SMS sequences to onboard new clients or customers, providing them with all the necessary information and steps to get started.
Loyalty Programs: Enhance loyalty programs by sending exclusive offers, rewards, and updates through SMS to members, encouraging continued engagement.